Privacy Policy

1. About this policy

Flying Dodo Services (ABN 58 701 978 949) ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What personal information we collect

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Passport and identity documents (where required for visa applications)
• Educational qualifications and academic transcripts
• Employment history and skills assessment results
• Financial information relevant to visa applications
• Health information where required by the Department of Home Affairs
• Enquiry details submitted through our contact form or by phone

3. How we collect your information

We collect personal information directly from you when you submit an enquiry, book a consultation, engage our services, or communicate with us by phone, email, or in person. We may also collect information from third parties such as educational institutions, employers, or government bodies where you have authorised us to do so.

4. How we use your information

We use your personal information to:

• Provide education counselling and migration agent services
• Prepare and lodge visa and education applications on your behalf
• Communicate with you about your application and our services
• Comply with legal and regulatory obligations
• Improve our services and website

5. Disclosure of your information

We may disclose your personal information to the Department of Home Affairs, educational institutions, skills assessment authorities, and other government bodies as required to deliver our services. We do not sell your personal information to third parties. We may use trusted service providers (such as cloud storage or communication platforms) who are bound by confidentiality obligations.

6. Overseas disclosure

Some of our service providers or partner institutions may be located overseas. Where we disclose your information overseas, we take reasonable steps to ensure it is handled in accordance with the APPs.

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. When information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate. To make a request, please contact us at info@flyingdodoservices.com.au.

9. Complaints

If you believe we have breached the APPs, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact us

Flying Dodo Services, 11 Bach Ave, Emerton NSW 2770. Email: info@flyingdodoservices.com.au. Phone: +61 423 310 640.