Complaints & Feedback

Our commitment

Flying Dodo Services is committed to providing high-quality education counselling and migration agent services. We take all complaints and feedback seriously and aim to resolve concerns promptly, fairly, and confidentially.

How to make a complaint

If you are dissatisfied with any aspect of our service, please contact us in the first instance. We ask that you provide:

• Your name and contact details
• A clear description of your concern or complaint
• Any relevant dates, documents, or correspondence
• The outcome you are seeking

We will acknowledge your complaint within 2 business days and aim to provide a substantive response within 10 business days.

External complaint bodies

If you are not satisfied with our response, you may escalate your complaint to the relevant external body depending on the nature of your concern:

Feedback

We also welcome positive feedback and suggestions for improvement. You can reach us through the contact details above or via our contact form.